Two years from the date of purchase. Please be aware that the two year deadline is Applicable also in the event of multiple warranty claims. This means that if after a claim request, the substitute product reveals to be defective, a new warranty claim can be opened, but the two-years count still starts from the date of purchase of the original product.
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Warranty, Repair, Replacement
How long does the warranty last?
Which products are covered by the warranty?
The two year warranty from the date of purchase is granted for your Nuance Audio™ Glasses, the Charging Pad and the Remote Control (accessory sold separately). Please note that replacement of any lenses during the two year warranty period should be conducted by a Luxottica or Luxottica authorised dealer for Nuance Audio™ Glasses to ensure that the in the occurrence of lenses replacement within the two-years period, the warranty on the Frame, the Charging Pad and the Remote Control will not be voided. Lenses can be mounted only by Luxottica or a Luxottica authorised dealer in order to ensure the proper fitting and functionality of the Product.
Click here for more details on the warranty policy.
How can I activate a warranty claim?
To start a warranty claim, contact the authorised retailer you purchased the product from. You can also contact the contacting the Nuance Support center via phone for assistance. You will need to present a proof of purchase or provide the serial number of the glasses or the accessory you intend to activate the warranty on.
Click here for more details on the warranty policy.
Under what circumstances will the warranty not be granted?
Typical scenarios that don't allow for the warranty:
• The installation or replacement of any lenses should be conducted by Luxottica or a Luxottica authoriszed dealer for Nuance. Any damage caused by the unauthoriszed installation, replacement or alteration of the lenses is not covered by this Warranty.
• Damages caused by misuse, abuse, accidents, fire, theft, disAppearance, misplacement.
• Improper voltage or incorrect line voltage.
• Viruses, malware.
• Intentional conduct or neglect.
• Damages caused by usage that is not in accordance with the product instructions/documentation.
• Damages caused by failure to follow the product instructions/documentation or failure to perform cleaning or preventive maintenance.
• Damages caused by the combination of the product with other non-EssilorLuxottica branded products, accessories, parts, or components or use of products, equipment, systems, utilities, services, software, parts supplies, accessories, Applications, installations, repairs, external wiring, or connectors not supplied or authorizsed by EssilorLuxottica that damage the product.
• Normal wear and tear, including lens scratches.
• Damage caused because of improper transportation or packing/packaging when returning the product to EssilorLuxottica or a collection dealer.
• Others – please check the Warranty Card provided in the packaging for additional details.
Click here for more details on the warranty policy.
What is the return policy? Will I get a full refund?
If you bought your Nuance Audio™ Glasses from an OPSM, Laubman & Pank, EyeQ stores, you may return them within 30 days from the date of dispensing, or any longer period expressly provided by Applicable law or by the OPSM, Laubman & Pank, EyeQ EssilorLuxottica banner.
Instead, If you have purchased your Nuance Audio™ Glasses via the website, you may return them within 30 days.
Nuance Audio™ Glasses purchased through other retailers must be returned to those retailers in accordance with their return policies.
For further information on returns, please visit here.
How to make a return?
How to return an item:
• Items purchased from authorized Nuance retailers must be returned to the place of purchase.
• If you purchased your Nuance Audio glasses or accessories (Charging Pad, Remote Control, Charging Case) from our website, please follow the steps below:
1. Contact Customer Service, who will assess the condition of the glasses and arrange the return.
2. Prepare your return using the box in which the items were delivered and include all supplied components and accessories. Follow the shipping instructions included in the package or download the instructions here. If the original box is no longer available or is not in suitable condition, use a sturdy cardboard box of a similar size that is suitable for safe transportation. Do not use soft boxes or mailing bags.
Please note: You will receive a confirmation email once your refund has been processed.
Once we have received and inspected the returned items, you will receive a refund for eligible items in accordance with the applicable return policy.
