Nuance Audio Plus FAQs

Nuance Audio Plus FAQs
Hearing Loss Basics Overview
Nuance Audio™ Plus General Info About Nuance Audio™ Plus Style & Lenses Battery & Charging Accessories Maintenance
Nuance Audio App™ Nuance Audio™ App Download, Compatibility & System Updates Pairing Account Settings App Setup Data & Privacy
Bluetooth Calls Compatibility & Set Up Call Management
Purchasing Where to Purchase Packaging & Services Payment Methods Insurance Plans Eligibility
After Sales Support Contact Touchpoints & Service Details Warranty & Replacement Return Policy
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Contact Touchpoints & Service Details

What self-support tools are available?
To make your experience as smooth as possible, the following tools are available to you:
• A dedicated Learning Center, where you will find videos that will help you get familiarized with the product, discovering all its features and support you with key “how-tos” tutorials; also, it will be possible for you to consult and download documents (website only), such as User Guides and other printed material.
• A comprehensive Troubleshooting section, to support you with common issues.
• A comprehensive FAQs section, should you have additional questions or concerns.
In case you would prefer to contact us directly, please do so here -> link to "Contact Us"
• A Care Tips section, providing dos and donts about how to treat your Nuance Audio™ Glasses and equipment, to preserve its functionalities and optimize its performance over time.
Is remote assistance available?

Yes, it is! If you have contacted Nuance via phone or chat, we may ask for your permission to view the configuration of the App (e.g. volume, programs, focus mode). Once the remote controlling is Approved from you, a support member will be able to view the information and remotely change the value of the main parameters to adjust and optimisze your Nuance Audio™ Plus experience.

Can I get any audiological advice by contacting the Support Center?

Our support team consists of experienced Nuance Audio™ Plus professionals with a deep understanding of hearing solutions. However, if medical advice is needed, we recommend you to visit your preferred hearinghealthcare professional or ENT doctor.